Hi,
I have been driving for the last 18 years and during the period have owned various cars like Fiat, Ambassador, Maruti & Hyundai. Naturally have gone thru a good no. of batteries in this period. However, I never regretted buying any battery in my life as I regret my decision to buy a Tata Green.
Within the First five months the battery developed a hole at the bottom from which the leaking acid caused considerable damage to the wiring and the timely detection saved me from a mishap.
However, taking pride in the fact that this time my battery was of one of the top Indian companies rather than a foreign company who had actually proven quite good with well organized after sales network (this I sadly realized in afterthought) and that I would have better attention from Tata which had made TALL T A L L claims of warranty and aftersales when I bought it.
The claims proved to be hollow as the company guy took 1 week to review the case during which I was without a battery and left to fend for myself.
After 1 week I was told that the company was not responsible as the problem was due to faulty installation. Little do they realize that a battery is not like a pack of cigarettes that one buys and walks off. It is installed then and there by the company or their authorized dealers / Personnel. If your dealers are not trained to install a battery IS IT MY FAULT ? When I walked into that dealer I walked in seeing a TATA board and expecting the Tata name as assurance of quality as in all their other products.
After this I PAID to get my under warranty battery repaired not wanting to spend on a new battery in such a short duration. You understand that after 18 years of driving one sets timings on certain things like 1 lakh kms after engine overhaul, 40 – 50 thousand kms for tires and 2.5 – 3 years for battery life.
After spending the money I was told this was repaired at the company workshop it started troubling me like being down and unable to give me a start in the morning even when the indicator on the battery showed it was fine (funny isn't it). Later I realesed that the indicator given on top of the TATA green battery is actually just a sham as all it ever shows is "Fine". I have finally been advised to go in for a new battery.
If a company like the Tata’s is launching a product of this level it is a cause of concern and a shame for TATA.
I have been driving for the last 18 years and during the period have owned various cars like Fiat, Ambassador, Maruti & Hyundai. Naturally have gone thru a good no. of batteries in this period. However, I never regretted buying any battery in my life as I regret my decision to buy a Tata Green.
Within the First five months the battery developed a hole at the bottom from which the leaking acid caused considerable damage to the wiring and the timely detection saved me from a mishap.
However, taking pride in the fact that this time my battery was of one of the top Indian companies rather than a foreign company who had actually proven quite good with well organized after sales network (this I sadly realized in afterthought) and that I would have better attention from Tata which had made TALL T A L L claims of warranty and aftersales when I bought it.
The claims proved to be hollow as the company guy took 1 week to review the case during which I was without a battery and left to fend for myself.
After 1 week I was told that the company was not responsible as the problem was due to faulty installation. Little do they realize that a battery is not like a pack of cigarettes that one buys and walks off. It is installed then and there by the company or their authorized dealers / Personnel. If your dealers are not trained to install a battery IS IT MY FAULT ? When I walked into that dealer I walked in seeing a TATA board and expecting the Tata name as assurance of quality as in all their other products.
After this I PAID to get my under warranty battery repaired not wanting to spend on a new battery in such a short duration. You understand that after 18 years of driving one sets timings on certain things like 1 lakh kms after engine overhaul, 40 – 50 thousand kms for tires and 2.5 – 3 years for battery life.
After spending the money I was told this was repaired at the company workshop it started troubling me like being down and unable to give me a start in the morning even when the indicator on the battery showed it was fine (funny isn't it). Later I realesed that the indicator given on top of the TATA green battery is actually just a sham as all it ever shows is "Fine". I have finally been advised to go in for a new battery.
If a company like the Tata’s is launching a product of this level it is a cause of concern and a shame for TATA.
